Terms of Engagement between Ace Coach Hire (https://acecoachhire.com/) and Primary Customer Services provided
by acecoachhire.com include:
a) Initial assessment of your travel needs and requirements.
b) Booking and arrangement of vehicle and driver, including collection and drop-off details.
acecoachhire.com (referred to as “ACH”) is a specialist broker service provider that assists in finding the perfect vehicle for
your travel needs. We have transparent pricing without any hidden charges. You will only pay the quoted amount. In some
cases, a partial upfront payment may be required, with the remaining balance payable to the driver or as a full payment before
your travel date. Payment is due in advance, and failure to pay within 6 weeks prior to your travel date will result in the booking not being confirmed unless a date is confirmed and agreed in writing by your agent.
ACH acts as a broker and has a wide range of private drivers and vehicles, including cars, minibuses, and coaches. The
allocated vehicle for your reservation may be subject to availability, and an alternative will be provided if necessary. If ACH
cannot fulfill the reservation, a full refund will be offered, and no further liability or compensation can be pursued against ACH
or the driver. ACH will make every effort to minimize disruptions to your plans by providing alternative transportation.
In the event of the vehicle requiring cleaning due to travel sickness or untidy use, a £75 cleaning charge will be applicable
and payable to the driver.
Delays caused by traffic or unforeseen circumstances beyond our control may occur. We strive to pick up and drop off
passengers in a timely manner. If the driver and vehicle experience delays due to breakdown or accidents, we will endeavor
to provide a replacement driver/vehicle. However, we cannot be held liable for such situations.
Additional charges will apply if the customer requests to extend the vehicle usage beyond the original booking. These
charges will be determined by the driver and must be paid in cash or by debit card.
A non-refundable deposit of 25% is required upon booking. The remaining balance must be paid 6 weeks prior to the travel
date. Failure to do so will result in the loss of the deposit and cancellation of the booking.
Smoking and the use of illegal substances are strictly prohibited in our vehicles. Any violation will result in
immediate termination of the hire without refund.
Passengers exceeding the maximum capacity set by regulations are not permitted to travel in the vehicle. This is to ensure the safety of all passengers and other road users. Drivers may experience delays during the journey. They will choose the most suitable route, which may not always be the fastest or shortest. ACH cannot be held liable for any loss of personal belongings or luggage. If any belongings are lost or forgotten, please inform the driver. In the event of vandalism or damage caused by the customer or any individual under their care, an immediate charge will be invoiced for the repair cost. Alcohol consumption is prohibited onboard our vehicles.
Any amendments to a booking must be requested at least 72 hours in advance. The request must be confirmed in writing and acknowledged by ACH and if ACH are able to accommodate the change, you shall be notified. These changes may incur additional charges that shall be payable before the commencement of any journey.
Cancellation or termination of the hire requires a minimum notice of 14 days before the travel date. Deposit payments are non refundable. If you happen to cancel 14 days prior to your journey and have paid in full, we will issue you a refund of 50% of the total invoice payable. If you cancel within the 14 days leading to your journey, no payment shall be refunded. We may share driver details and vehicle details for your journey in advance. Under our Terms you are forbidden to contact the company direct to pursue any services. All bookings must be done via ACH. Refunds will be processed according to the method a payment was made. Any payments made by acecoachhire.com will take between 5-10 working days to clear in your account. It is important to note that the time it takes for the refund to reflect in your account may vary based on your bank’s processing times.